Optional Patterns

There are many use cases and moments throughout the customer journey to create and use passkeys. The moments you choose to enable passkey support will vary depending on your unique business needs. Use the optional patterns to expand and refine your implementation of support for passkeys over time.

• Create a passkey during account recovery due to forgot password: Allow people to create a passkey instead of or in addition to a new password.
• Cross-device sign-in: Allow people to sign in on a device that does not have a passkey (laptop/desktop) using a second device that does (mobile device).
• Deprecate SMS OTP: Allow people to create a passkey to replace passwords plus SMS OTP authentication.
• User Communications: Promote adoption, introduce passkeys, and educate people with clear and concise content.
• Passkey Management UI: Best Practices for Combining All Passkey Types: Learn how to properly set up the management UI for passkeys on devices and passkeys on security keys.
• New Account Creation with a Passkey: Allow people to create new accounts with a passkey (no password).
• Remove Passkeys from Service Provider Account Settings: Allow people to remove a passkey from their account settings.
• Use Passkeys Created on Websites to Sign In to Apps (and Apps to Websites): Allow people to use the same passkey to sign in to their accounts across websites and native mobile apps.